RETURN AND EXCHANGE FORM
Complete this form within 14 days from when you received your order to request a return or an exchange for one or more items.
INFORMATION ON WITHDRAWAL
Pursuant to Art. 52 of the Italian Legislative Decree 206/2005, as amended by the Italian Legislative Decree 21/2014 (“Italian Consumers’ Code”), the Customer can terminate the purchase agreement for any reason (and anyhow without needing to specify the reasons) and without any penalty, within 14 (fourteen) working days of the date of reception of products.
In case of withdrawal the client shall return the products to our warehouses within 14 (fourteen) days of withdrawal, to the address of the Seller indicated in the confirmation email.
The goods shall be returned intact, complete of all their parts and in the original packings (envelopes and packages), stored and possibly used for the absolutely necessary time to set and verify nature, characteristics and size, according to the due diligence, without signs of wear or dirty, in compliance with the conditions specified below:
the right of withdrawal will be applied to the product purchased in its entirety; indeed, it is not possible to exercise the withdrawal only for part of the product purchased (by way of an example: closures, laces, clasps, etc.)
the product shall be intact and returned in its original package, complete in all its parts (including packing and possible documentation and accessory equipment: labels, tags, seals, etc.). The Dressing Screen S.r.l. (“TDS”) invites to try the products without removing tags and related seal because, as above specified, the presence of both of them in the product returned represents one of the essential requirement in order that the right of withdrawal can be legitimately exercised.
the shipment, until the reception occurred in the warehouse specified by TDS, is under total responsibility of the Client;
in case of damage of the asset during transport, TDS will inform the Customer, to allow him/her to carry out suitable objection against the courier chosen by him/her and obtain a reimbursement; then the product will be available for the Client, by annulling concurrently the request of withdrawal;
TDS will not be held liable in any way for damage, theft, loss occurred during or anyway under shipment for return.
TDS will refund the Customer with the whole amount paid pursuant to Art. 56, paragraph 2 of the Italian Consumers’ Code, within 14 (fourteen) days of withdrawal, through procedure of cancelled payment of the amount charged, by using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. TDS may suspend the reimbursement until the receipt of the product returned or rather until the moment when the Customer demonstrates to have correctly sent the product, whether previous. The Customer will not bear any cost as consequence of said reimbursement, except for return expenses which shall indicatively amount to Euro 10,00 for shipping of products from Italy to the same Seller and/or warehouse in Italy and Euro 20,00 for shipping of products from Europe (excluding Italy) to the same Seller and/or warehouse in Italy. For the sake of clarity, should the Customer intend to return two products from Italy to two different Sellers, the shipping costs shall be equal to Euro 18,00. Should the Customer intend to return two products from Europe to two different Sellers, the shipping costs shall be equal to Euro 36,00. Any variation shall be notified to the Customers.
Anyhow, the Customer will lose his/her right of withdrawal in case TDS ascertains that:
(i) the product returned and/or its accessories, and/or its package are not intact;
(ii) the product has not its external package and/or original internal packing;
(iii) the product has not elements integrating it and/or accessories (by way of an example: closures, laces, clasps, etc.);
(iv)the product has not its one-time seal;
(v) with respect to the beachwear, where the product has been worn.
In case of expiry of the term for exercising the right of withdrawal, TDS will return the product purchased to the Customer, by charging to him/her the shipping costs and, whether already refunded, the price of the product.
The time to credit the reimbursement varies depending on the time frame outlined by the bank circuit used. The reimbursements are issued in the same currency of the original purchase. Possible difference due to exchange fluctuation cannot be refunded.
The return of orders by the Customer shall occur only through the courier that delivered the order
Pursuant to Art. 59 let. (c) of the Italian Consumers’ Code, the withdrawal right shall not be applied to the sale of goods made to measure or clearly personalized as indicated in the respective card published on the Website.
The withdrawal right shall not be exercised, pursuant to Art. 59 let. (e) of the Italian Consumers’ Code, with respect to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (including without limitation underwear products), as indicated in the respective card published on the Website.